In accordance with the Distance Selling Regulations we do not normally accept returns for handmade to order items, exceptions to this are damage during transit or errors made by us (please refer to COLOUR CHOICES in our terms). If you wish to return an item you MUST advise us within 48 hours and any item/s that you wish to return must be returned to us within 7 working days of taking delivery of the goods. We cannot accept responsibility for any returned items which are lost in transit on their way to us. Upon inspection of the returned goods and were applicable we will issue a Replacement or Refund.  Any refunds issued will be for the full purchase price only.   The return delivery costs will be the responsibility of the buyer.

We dispatch to the UK. It is the responsibility of you, the purchaser, to ensure that all orders are placed in plenty of time before the date required. If sufficient time has not been left by the purchaser to receive the products in time, are not responsible and refunds will not be issued.

Items lost in transit
Orders are sent by Royal Mail 2nd class and should be delivered within 2 - 5 working days after dispatch. However, once dispatched, we cannot be responsible for parcels and if your order does not arrive when expected please allow a day or two for any delays in transit. Please also check to see if your order has been left with a neighbour, as the Royal Mail will be rolling out it's 'Deliver to a Neighbour' scheme nationally (see below for details) if not, please check with your local Royal Mail depot as calling cards are NOT always left with attempted deliveries.

If, after checking with your neighbour and local depot your order has not been located please contact us within 48 hours and we will conduct an investigation and where applicable send replacements or issue a refund. If it is close to the date your order is required, please do not delay in contacting us, as failure to do so, may mean that replacements cannot be made in time for your event.

As our products are handmade we cannot accept cancellations, however if you need to make any changes to your order please notify us by email within 48 hours of your order and we will always try our best to accomodate any alterations.

Product Description
All products are described as accurately as possible with clear and concise information on the relevant product page.  However, please note that as our products are bespoke and handmade to order and as testament to this, slight variations in colour and size may occur but this does offer the added re-assurance that you are receiving an original and unique piece.

If buying more than one item in separate orders please note that we use a number of suppliers and there can sometimes be slight colour variations.

Please note
Our products contain small parts and are intendend for decorative purposes not as toys and as such are NOT suitable for children under 3, adult supervision is required at all times.  We, Glowbeads cannot be held responsible for any incidents arising from the misuse of any products purchased from us, it is the responsibility of the purchaser to ensure goods purchased are used in the correct and proper manner in which they are intended.

Can I choose my own colour pattern for my jewellery?
At present, we are unable to offer this service.

PLEASE NOTE: Our items contain small beads and are NOT suitable for Children under 3.  Please supervise your children wearing the jewellery as we do not accept any liability.