TERMS & CONDITIONS

CREDITS:
With thanks to our amazing Photographer Nizaad Shah and our beautiful model Jessica Murray.


Postage

We deliver to the UK and delivery charges are per order, no matter how many items you purchase.  ALL of our items are handmade, so please ensure you order in good time for the event required.

All orders will be despatched within 5 working days of receipt of your order. (Please note that we class working days as Monday to Friday excluding bank holidays)

Postage costs are £1.95 per order.

Returns
In accordance with the Distance Selling Regulations we do not normally accept returns for handmade to order items, exceptions to this are damage during transit or errors made by us (please refer to COLOUR CHOICES in our terms). If you wish to return an item you MUST advise us within 48 hours and any item/s that you wish to return must be returned to us within 7 working days of taking delivery of the goods. We cannot accept responsibility for any returned items which are lost in transit on their way to us. Upon inspection of the returned goods and were applicable we will issue a Replacement or Refund.  Any refunds issued will be for the full purchase price only.   The return delivery costs will be the responsibility of the buyer.

Please Note: by using this site and/or making a purchase you are agreeing to the terms and conditions which are set out below.


TERMS & CONDITIONS:

Copyright
All our exclusive handmade designs, website content and pictures are © 2013 Glowbeads.co.uk.  All Rights Reserved.  The content of this website is for your own personal viewing/use only and must not be duplicated, published or used to assist any third party. Nor must the images be used, save to a hard drive, used in email etc.

Making a purchase
When placing an order with us, you are agreeing a contract with us. All prices are shown in £’s (Sterling)

Payment Methods
We accept all major Debit/Credit cards via Paypal. Our payments are processed by our secure checkout partner PAYPAL.  We will also NEVER see your card details and you do NOT have to register for an account.

Privacy Policy & use of your personal information
We are committed to protecting your privacy and we will only use the information that we collect about you to process your order and to inform you of offers/products that we feel may be of interest to you.   The type of information we will hold about you includes:

  • your name
  • address
  • phone number
  • email address

We use this information to dispatch your order and for notifications about your order, such as processing, dispatch info and special offers.

Cookies
We use cookies to store and collect information regarding your usage of the website. Cookies are small files or pieces of information stored by the browser on the hard drive of your computer or device. At no point do our cookies or those of our third parties store your personal details or payment information.

We use cookies to:

  • Put in place a system which allows you to browse and add products to the shopping cart.
  • Make payment for your purchases
  • Track our sales and site visitors.

It is possible to turn off your cookies through your browser settings. However, please note that this will affect the functionality and experience of our website. To learn how to turn your cookie settings off, please visit the help section of your website browser.

Delivery
We dispatch to the UK. It is the responsibility of you, the purchaser, to ensure that all orders are placed in plenty of time before the date required. If sufficient time has not been left by the purchaser to receive the products in time, Glowbeads.co.uk are not responsible and refunds will not be issued.

Items lost in transit
Orders are sent by Royal Mail 2nd class and should be delivered within 2 – 5 working days after dispatch. However, once dispatched, we cannot be responsible for parcels and if your order does not arrive when expected please allow a day or two for any delays in transit. Please also check to see if your order has been left with a neighbour, as the Royal Mail will be rolling out it’s ‘Deliver to a Neighbour’ scheme nationally (see below for details) if not, please check with your local Royal Mail depot as calling cards are NOT always left with attempted deliveries.

If, after checking with your neighbour and local depot your order has not been located please contact us within 48 hours and we will conduct an investigation and where applicable send replacements or issue a refund. If it is close to the date your order is required, please do not delay in contacting us, as failure to do so, may mean that replacements cannot be made in time for your event.

Cancellations
As our products are handmade we cannot accept cancellations, however if you need to make any changes to your order please notify us by email within 48 hours of your order and we will always try our best to accomodate any alterations.

Product Description
All products are described as accurately as possible with clear and concise information on the relevant product page.  However, please note that as our products are bespoke and handmade to order and as testament to this, slight variations in colour and size may occur but this does offer the added re-assurance that you are receiving an original and unique piece.

Colour
If buying more than one item in separate orders please note that we use a number of suppliers and there can sometimes be slight colour variations.

Please note
Our products contain small parts and are intendend for decorative purposes not as toys and as such are NOT suitable for children under 3, adult supervision is required at all times.  We, Glowbeads cannot be held responsible for any incidents arising from the misuse of any products purchased from us, it is the responsibility of the purchaser to ensure goods purchased are used in the correct and proper manner in which they are intended.

Can I choose my own colour pattern for my jewellery?
At present, we are unable to offer this service.

PLEASE NOTE: Our items contain small beads and are NOT suitable for Children under 3.  Please supervise your children wearing the jewellery as we do not accept any liability.